PlayNation Manufacturer’s
Limited Warranty
PlayNation warrants its PlayNation Mystic series of play sets to be free from defects in workmanship and materials, under normal use and conditions, for a period of 15 years for structural wood components and for one year for all other components (i.e., hardware, plastics, tarps, ropes, rope ladders, etc.).
Cosmetic imperfections, or natural imperfections of wood such as warping, seasonal checks (cracks), peeling, knots, knot holes, or any other physical properties of wood that do not affect the structural integrity of the product, are not covered under this warranty. Remember that seasonal checks are a natural characteristic of virtually all lumber. The appearance of seasonal checks generally does not result in product failure.
Please note that the following are not considered defects in material as long as they do not affect the functionality of the part or component:
1. Fading or discoloration of any part or accessory.
2. Cracks in plastic components.
3. Surface rust on hardware, and chips on powder coated materials.
Imperfections or defects in workmanship or materials that develop because of a failure to maintain the play set are not covered by this warranty. A failure to maintain the play set includes, but is not limited to, not staining the wood components, contact with standing water, and allowing lawn sprinklers to contact the play set. Additionally, frequent inspection of the hardware is the play set owners responsibility. It is particularly important to check & tighten bolts at the beginning of each season and tighten as needed.
Imperfections that develop as a result of faulty or improper installation of the product are also not covered by this warranty.
PlayNation, at its discretion, will repair or replace any part which we deem defective in workmanship and/or materials within the stated warranty period. PlayNation reserves the right to review the product or component in question through physical inspection and/or photographs. Any product returned to our factory must be shipped freight prepaid, include proof of purchase, and Return Authorization #.
For timely warranty service, please e-mail requests to warranty@playnation.com for instructions on how to obtain warranty service.
This warranty is valid only if the product is used for the purpose for which it was designed, and installed at a residential, single-family dwelling. This warranty is void if the product is used in a commercial or institutional setting. This warranty does not cover (a) products which have been damaged by acts of God, negligence, vandalism, misuse, accident, wood boring bees, or which have been modified or repaired by unauthorized persons; (b) the cost of labor; or (c) the cost of shipping the product, any part, or any replacement product or part.
PLAYNATION DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PLAYNATION WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. This warranty is non-transferrable and does not extend to the owners of the product subsequent to the original purchaser. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so these restrictions may not be applicable to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
